Specialists with their own calendars
People pick a specialist, a service and a free slot. Every specialist keeps their own calendar – on a phone too.
One request, four views
The same appointment as seen by the person, the specialist, the administrator and the main administrator. Scroll, or step through.
- The person
The person picks
They pick a specialist, a service and a free slot, and confirm the e-mail with a code. Then they get the decision, or an immediate confirmation if the specialist chose automatic confirmation.
- Specialist (Лице)
The specialist decides
They sign in with their own profile and see only their own: calendar, requests, working hours, services and absences. They confirm or decline and mark an absence themselves.
- Administrator
The administrator sees everyone
All specialists in one schedule, by day or week, and every waiting appointment. They keep the profiles, services and visit reasons, the specialists’ sign-in profiles and the requesters.
- Main administrator
The main administrator has it all
All of that, plus the team, the settings and the log. Only they can delete.
Every specialist has their own rules
Services have different lengths, confirmation is by hand or automatic, and an absence closes the slots. Four scenes show how the same day rearranges itself.
The panel is in Bulgarian, as in the product.
A 30-minute consultation: slots start every 15 minutes wherever the service fits, and never run across the break. The person picks 10:00 and the request waits for a decision.
The specialist works with a phone in hand
The panel works on a phone as well. The bar shows up to four items by role, and the rest is under “More”. The screens are in Bulgarian, as in the product.
The specialist sees only their own: Начало, Заявки, Часове. Under “Още” — the password, two-factor protection and sign-out.
What you set up
- Services of different lengths: 20, 30, 45 minutes, as you decide.
- Visit reasons that the person picks from a list.
- Working hours with breaks for every day, and absences for specific dates.
- Confirmation by hand or automatic, for each specialist separately.
- A photo and a short introduction of every specialist.
- The calendar for specialists is switched on together with the calendar for places or on its own. A second kind of calendar can be added later.
For doctors too: appointments, not health records
Reserva books appointments. It keeps no health records and doesn’t ask people to describe complaints. Here is what is kept and where.
- Doctors are specialists with their own calendar, services and working hours.
- The person picks the reason for the visit from a list that you write.
- A short note exists only if it is switched on for the specialist. Then the form asks people not to describe health complaints.
- The reason and the note are visible only in the panel. No message contains them: the messages name the specialist, the service and the time.
- The note on an appointment is erased 30 days after the appointment.
- Health data is a special category under Article 9 of the GDPR. For a medical facility a legal review is needed — we recommend it before the start.
Three questions on the topic
What is configured?
The calendar type (for places, for people or both), whether the system is public or private, and its address. Everything else is included. The second calendar type can be added later — we switch it on.
In detailCan people cancel themselves?
Yes. Every e-mail about the request has a cancel link, valid until the slot begins. The cancellation shows in your team’s list.
Can the team work from a phone?
Yes. The panel works on a phone, with a menu by role — up to four items and “More”.